سياسية الاسترداد

1. Introduction

At Dorosak ("we", "our", "us"), we strive to provide high-quality educational services to our users. We understand that there may be occasions when you need a refund. This Refund Policy outlines the conditions under which refunds will be issued.

 

2. Eligibility for Refunds

• Digital Products and Services: Refunds for digital products and services (e.g., online courses, downloadable materials) will only be issued if the service has not been accessed or used. If the service has been accessed, refunds will be considered on a case-by-case basis.
• Technical Issues: If you experience technical issues that prevent you from using our services, please contact us immediately. We will work to resolve the issue or provide a refund if the issue cannot be resolved.

 

3. Refund Process

• Requesting a Refund: To request a refund, please contact us at info@dorosak.com with your order details and the reason for the refund request.
• Processing Time: Refund requests will be reviewed and processed within [X] business days. Approved refunds will be issued to the original payment method used for the purchase.
• Partial Refunds: In some cases, partial refunds may be issued depending on the circumstances of the request.

 

4. Exceptions

• Promotional Offers: Refunds will not be issued for products or services purchased during promotional offers or with discount codes.
• Expired Services: Refunds will not be issued for services that have expired or for which the access period has ended.

 

5. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our services after any changes constitutes your acceptance of the new policy.

 

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at info@dorosak.com.